Service tokens.
Refund Policy.

01 Refund Eligibility

At Shulker Hosting, we strive to provide excellent service. Refunds for purchases of tokens or services are only eligible if requested within 24 hours of the original purchase.

After this 24-hour period, all purchases are considered final and non-refundable.

02 Token-Based System

Our platform uses a token-based system for purchases. Tokens can be used to buy servers and other services offered on our platform.

While tokens are the currency for our services, their refund eligibility is tied directly to the initial purchase of these tokens. This policy ensures fair use and efficient resource allocation, allowing us to maintain the quality of our services.

03 How to Request a Refund

To request a refund within the eligible 24-hour window, please contact our support team immediately at [email protected].

Please include your transaction ID, purchase date, and the reason for your refund request to expedite the process.

04 User Responsibility

As a user, you are responsible for ensuring that your purchases align with your needs and understanding the implications of our refund policy. We recommend:

• Reviewing the service offerings and token requirements thoroughly before making a purchase.
• Reaching out to our support team with any questions or concerns prior to completing your transaction.

05 Contact Information

If you have any questions or require assistance regarding our Refund Policy, please contact us at:

[email protected]